Effect of enterprise social media and psychological safety on employee's agility: mediating role of communication quality

Abdul Hameed Pitafi, S. Kanwal, Adnan Pitafi
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引用次数: 32

Abstract

Enterprise social media (ESM) is an open and public platform that facilitates employee discussions on work-related issues. However, researchers and practitioners are vague about the advantages of ESM usage in the workplace to handle the work related uncertainties. This study investigated whether and how ESM usage, psychological safety can be positively associated with employee's agility. Employee's agility is the ability of the employee to react and adopt environmental changes more promptly and appropriately. Based on information processing theory, this study examines employee agility by considering the mediating effect of communication quality. Data was collected from 167 employees who adopted ESM in the workplace, the existing study supports our proposed hypotheses and mediating effect. The findings confirm the significant role of ESM usage and psychological safety in improving employee agility through communication quality. This research study contributes to the existing ESM literature by investigating communication quality and its role in developing employee's agility in the context of ESM and suggesting managerial implications of ESM usage in improving the employee's agility.
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企业社交媒体和心理安全对员工敏捷性的影响:沟通质量的中介作用
企业社交媒体(ESM)是一个开放的公共平台,为员工讨论与工作相关的问题提供便利。然而,研究人员和从业者对在工作场所使用ESM来处理与工作相关的不确定性的优势含糊其辞。本研究调查了ESM的使用、心理安全是否以及如何与员工的敏捷性呈正相关。员工的敏捷性是指员工能够更及时、更恰当地应对和适应环境变化的能力。基于信息处理理论,本研究通过考虑沟通质量的中介效应来考察员工的敏捷性。数据收集自167名在工作场所采用ESM的员工,现有研究支持我们提出的假设和中介效应。研究结果证实了ESM的使用和心理安全在通过沟通质量提高员工敏捷性方面的重要作用。本研究通过调查沟通质量及其在ESM背景下培养员工敏捷性中的作用,并提出ESM在提高员工敏捷性方面的管理意义,为现有ESM文献做出了贡献。
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来源期刊
International Journal of Agile Systems and Management
International Journal of Agile Systems and Management Multidisciplinary-Multidisciplinary
CiteScore
2.70
自引率
0.00%
发文量
6
期刊介绍: The objective of IJASM is to establish an effective channel of communication between academia, industry and persons concerned with the design and development of systems. Change is eternal and perpetual, irrespective of type of system. Systems created in the course of the advance of human civilization need to be functionally and operationally sustainable amid changes in technological, political, socio-economical, financial, cultural and other environmental challenges. IJASM aims to promote and harmonize knowledge developments in the emerging fields of agile systems research, sustainability and vulnerability analysis, risk assessments methodologies, complex systems science, e-organisation and e-supply chain management, with emphasis on the international dimension, particularly breaking cultural barriers, and on national contexts, globalisation and new business practices. As such, we aim to publish papers presenting new research, innovative theoretical approaches, changes in agile management paradigms, and action (both examples of successes and failures as long as there are important lessons to be learned) from leading scholars and practitioners. Papers generally fall into two broad categories: those grounded in theory and/or papers using scientific research methods (e.g., reports of original empirical studies, models, critical reviews of existing empirical research, theory pieces that clearly extend current thinking); and those focusing on innovative agile approaches that are based on well reasoned extensions of existing research, experiential knowledge, or exemplary cases (e.g., thought pieces, case studies, etc).
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