{"title":"Effect of enterprise social media and psychological safety on employee's agility: mediating role of communication quality","authors":"Abdul Hameed Pitafi, S. Kanwal, Adnan Pitafi","doi":"10.1504/IJASM.2019.10019935","DOIUrl":null,"url":null,"abstract":"Enterprise social media (ESM) is an open and public platform that facilitates employee discussions on work-related issues. However, researchers and practitioners are vague about the advantages of ESM usage in the workplace to handle the work related uncertainties. This study investigated whether and how ESM usage, psychological safety can be positively associated with employee's agility. Employee's agility is the ability of the employee to react and adopt environmental changes more promptly and appropriately. Based on information processing theory, this study examines employee agility by considering the mediating effect of communication quality. Data was collected from 167 employees who adopted ESM in the workplace, the existing study supports our proposed hypotheses and mediating effect. The findings confirm the significant role of ESM usage and psychological safety in improving employee agility through communication quality. This research study contributes to the existing ESM literature by investigating communication quality and its role in developing employee's agility in the context of ESM and suggesting managerial implications of ESM usage in improving the employee's agility.","PeriodicalId":38028,"journal":{"name":"International Journal of Agile Systems and Management","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2019-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"32","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Agile Systems and Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1504/IJASM.2019.10019935","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"Multidisciplinary","Score":null,"Total":0}
引用次数: 32
Abstract
Enterprise social media (ESM) is an open and public platform that facilitates employee discussions on work-related issues. However, researchers and practitioners are vague about the advantages of ESM usage in the workplace to handle the work related uncertainties. This study investigated whether and how ESM usage, psychological safety can be positively associated with employee's agility. Employee's agility is the ability of the employee to react and adopt environmental changes more promptly and appropriately. Based on information processing theory, this study examines employee agility by considering the mediating effect of communication quality. Data was collected from 167 employees who adopted ESM in the workplace, the existing study supports our proposed hypotheses and mediating effect. The findings confirm the significant role of ESM usage and psychological safety in improving employee agility through communication quality. This research study contributes to the existing ESM literature by investigating communication quality and its role in developing employee's agility in the context of ESM and suggesting managerial implications of ESM usage in improving the employee's agility.
期刊介绍:
The objective of IJASM is to establish an effective channel of communication between academia, industry and persons concerned with the design and development of systems. Change is eternal and perpetual, irrespective of type of system. Systems created in the course of the advance of human civilization need to be functionally and operationally sustainable amid changes in technological, political, socio-economical, financial, cultural and other environmental challenges. IJASM aims to promote and harmonize knowledge developments in the emerging fields of agile systems research, sustainability and vulnerability analysis, risk assessments methodologies, complex systems science, e-organisation and e-supply chain management, with emphasis on the international dimension, particularly breaking cultural barriers, and on national contexts, globalisation and new business practices. As such, we aim to publish papers presenting new research, innovative theoretical approaches, changes in agile management paradigms, and action (both examples of successes and failures as long as there are important lessons to be learned) from leading scholars and practitioners. Papers generally fall into two broad categories: those grounded in theory and/or papers using scientific research methods (e.g., reports of original empirical studies, models, critical reviews of existing empirical research, theory pieces that clearly extend current thinking); and those focusing on innovative agile approaches that are based on well reasoned extensions of existing research, experiential knowledge, or exemplary cases (e.g., thought pieces, case studies, etc).