Defining lean experts' roles and behavioral competencies during lean adoption: a case study of Groupe PSA

IF 3.8 Q2 MANAGEMENT TQM Journal Pub Date : 2023-04-18 DOI:10.1108/tqm-01-2023-0011
F. Magnani, A. Siadat, E. Caillaud, Olivier Gaudichau
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引用次数: 1

Abstract

PurposePrevious research has managed to clearly define lean technical competencies. However, the behavioral competencies remain underestimated, and the roles of lean experts are not clearly stated: are they teachers, facilitators or technical experts? The present paper investigates lean behavioral competencies and their relationship to lean experts' roles.Design/methodology/approachThis article serves as an exploratory study built on interviews, observations and focus groups conducted during a three-year longitudinal study accompanied by a three-year follow-up. The case takes place in an international automotive company in partnership with Toyota in which lean adoption was part of a consistent strategy over a period of 20 years.FindingsThe study clarifies lean behavioral competencies related to organizational efficiency (nominal management, improvement management and respect for people) and relational efficiency (problem resolution, competencies development and systemic interactions). The study helped create a typology of lean experts' roles related to the maturity level of the environment in which they intervened. Moreover, Lean experts' roles in congruence with the environment seem to positively influence the creation of emerging human relationships that are beneficial to process improvement and competencies development.Originality/valueThis paper is the first to clarify behavioral competencies with respect to lean experts' roles and to study the temporality of the introduction of lean practices. The findings recommend that researchers better acknowledge the influence of lean behavioral competencies during lean adoption and their relationship to contextual factors and organizational performance. A practical methodology is proposed to measure the necessary behavioral adjustments of lean experts or employees.
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定义精益专家在精益采用过程中的角色和行为能力:Groupe PSA案例研究
目的先前的研究已经成功地明确定义了精益技术能力。然而,行为能力仍然被低估,精益专家的角色也没有明确说明:他们是老师、辅导员还是技术专家?本文研究了精益行为能力及其与精益专家角色的关系。设计/方法论/方法本文是一项探索性研究,建立在三年纵向研究和三年随访期间进行的访谈、观察和焦点小组的基础上。该案例发生在一家与丰田合作的国际汽车公司,在该公司20年的时间里,采用精益是一项一致战略的一部分。结果该研究阐明了与组织效率(名义管理、改进管理和尊重他人)和关系效率相关的精益行为能力(问题解决、能力发展和系统互动)。这项研究有助于建立一种与他们干预的环境成熟度相关的精益专家角色类型。此外,精益专家与环境相一致的角色似乎对建立有利于流程改进和能力发展的新兴人际关系产生了积极影响。原创性/价值本文首次阐明了与精益专家角色相关的行为能力,并研究了引入精益实践的时间性。研究结果建议研究人员更好地认识到精益行为能力在精益采用过程中的影响,以及它们与情境因素和组织绩效的关系。提出了一种实用的方法来衡量精益专家或员工的必要行为调整。
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来源期刊
TQM Journal
TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)
CiteScore
9.10
自引率
0.00%
发文量
114
期刊介绍: Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.
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