DETERMINANTS OF THE CITIZENS’ USAGE OF ELECTRONIC PUBLIC SERVICES IN THE REPUBLIC OF MACEDONIA

Abstract

This paper identifies the factors that determine users' adoption of e-government services in the Republic of Macedonia. The research model, defines several constructs (perceived ease of use, perceived usefulness, compatibility, interpersonal influence, external influence, self-efficacy, facilitating conditions, attitude, subjective norms, perceived behavioural control, demographic factors) that can influence intention to use e-government services. Relationships between constructs proved to be significant after analysis of the survey results, but the strength of influence toward intention to usage varies among constructs. Attitude towards usage is strongly and significantly influenced by the perceived usefulness and less by perceived ease of use of the e-government applications as well as by compatibility with the way of work. Subjective norms are significantly affected by interpersonal influence, and by external influence, as well. Self-efficacy is significantly influencing control over usage of e-government applications, while perceived behavioural control was not significant for our sample.