{"title":"Virtual Reference in a Global Context: Going Beyond Local Needs","authors":"Amy D. Coughenour","doi":"10.1080/10875301.2016.1276992","DOIUrl":null,"url":null,"abstract":"ABSTRACT This article discusses virtual reference services in the context of serving global users. The process started by reviewing communication practices in virtual reference, emphasizing query clarification and communication repair. Then, a focus was placed on awareness of global users, including the impact of local practices, access, and identity. Finally, a reconsideration of the reference interview was performed by incorporating components of query clarification and communication repair. Conclusions recognize that consciously integrating communication techniques is a step toward improvement, consider the effect of fast versus slow transactions, and encourage future research into global users' perceptions of virtual reference services.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2017-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10875301.2016.1276992","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Internet Reference Services Quarterly","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/10875301.2016.1276992","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Social Sciences","Score":null,"Total":0}
引用次数: 2
Abstract
ABSTRACT This article discusses virtual reference services in the context of serving global users. The process started by reviewing communication practices in virtual reference, emphasizing query clarification and communication repair. Then, a focus was placed on awareness of global users, including the impact of local practices, access, and identity. Finally, a reconsideration of the reference interview was performed by incorporating components of query clarification and communication repair. Conclusions recognize that consciously integrating communication techniques is a step toward improvement, consider the effect of fast versus slow transactions, and encourage future research into global users' perceptions of virtual reference services.
期刊介绍：
Internet Reference Services Quarterly tackles the tough job of keeping librarians up to date with the latest developments in Internet referencing and librarianship. This peer-reviewed quarterly journal is designed to function as a comprehensive information source librarians can turn to and count on for keeping up-to-date on emerging technological innovations, while emphasizing theoretical, research, and practical applications of Internet-related information services, sources, and resources. Librarians from any size or type of library in any discipline get the knowledge needed on how to best improve service through one of the most powerful reference tools available on the Internet.
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