The nature of small business digital responses during crises

IF 5.7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Information and Organization Pub Date : 2023-10-21 DOI:10.1016/j.infoandorg.2023.100487
Craig Parker , Scott Bingley , Stephen Burgess
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Abstract

Small business revenues worldwide were drastically affected by lockdowns during the COVID-19 pandemic. As a result, many small businesses introduced new functionality through the adoption of digital technologies. However, little is known about the nature of these digital technology innovations, including whether they differed across industry sectors. Through a modified case study approach, we examine digital technology responses to the pandemic by small businesses that were identified in Google News. We introduce a new framework designed to describe the nature of the responses. Most small businesses that were examined introduced digital responses by offering new e-commerce facilities and/or converting their existing services to ‘e-services’, with some important cross sector exceptions. Practical suggestions for small businesses are provided.

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危机期间小企业数字化应对的本质
新冠肺炎大流行期间,全球小企业收入受到封锁的严重影响。因此,许多小企业通过采用数字技术引入了新功能。然而,人们对这些数字技术创新的性质知之甚少,包括它们在不同行业之间是否存在差异。通过一种改进的案例研究方法,我们研究了谷歌新闻中发现的小企业对疫情的数字技术反应。我们介绍了一个新的框架,旨在描述反应的性质。大多数接受审查的小企业都通过提供新的电子商务设施和/或将现有服务转换为“电子服务”来引入数字应对措施,但一些重要的跨部门例外。为小企业提供了切实可行的建议。
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来源期刊
CiteScore
11.20
自引率
1.60%
发文量
18
期刊介绍: Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.
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