Integrating development and operations teams: A control approach for DevOps

IF 5.7 2区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Information and Organization Pub Date : 2023-09-01 DOI:10.1016/j.infoandorg.2023.100474

Anna Wiedemann , Manuel Wiesche , Heiko Gewald , Helmut Krcmar

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Abstract

Information systems (IS) literature has predominantly studied IS project control with a focus on software development projects. However, by virtue of digital transformation, an increasing number of organizations are implementing cross-functional teams, combining software development with software operations tasks. The goal is to react quickly to the ever-changing market requirements.

The DevOps concept aims to effectively orchestrate development and operations activities and smoothly manage tensions within teams, resulting from the heterogeneous composition of skills, responsibilities, and working styles.

In contrast to the predominant project management view of control of prior research, which focuses on software development, this study investigates a different perspective: focusing on exerting control in DevOps teams and simultaneously navigating tensions between software development and operations. Utilizing an inductive theory-building approach, we first identify the four tensions discussed in prior literature—namely, goal conflict, method discomfort, decision rights, and time rhythm—and then empirically derive corresponding resolutions.

Integrating our findings, we present an empirically derived model that can serve as a DevOps control approach for navigating the tensions between development and operations teams. This model extends our theoretical knowledge about control in DevOps teams and serves to inform IT practitioners, helping them successfully implement and manage DevOps teams.

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集成开发和运维团队:DevOps的一种控制方法

信息系统（IS）文献主要研究IS项目控制，重点是软件开发项目。然而，随着数字化转型，越来越多的组织正在实施跨职能团队，将软件开发与软件运营任务相结合。目标是对不断变化的市场需求做出快速反应。DevOps概念旨在有效地协调开发和运营活动，并顺利管理团队内部的紧张关系，这是由技能、责任和工作风格的异质组成造成的。与先前研究中主要的项目管理控制观（侧重于软件开发）不同，本研究调查了一个不同的视角：侧重于在DevOps团队中施加控制，同时应对软件开发和运营之间的紧张关系。利用归纳理论构建方法，我们首先确定了先前文献中讨论的四种紧张关系，即目标冲突、方法不适、决策权和时间节奏，然后根据经验得出相应的解决方案。结合我们的发现，我们提出了一个经验推导的模型，该模型可以作为DevOps控制方法，用于应对开发和运营团队之间的紧张关系。该模型扩展了我们对DevOps团队控制的理论知识，并为IT从业者提供信息，帮助他们成功实施和管理DevOps小组。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Information and Organization Multiple-

CiteScore

11.20

自引率

1.60%

发文量

期刊介绍： Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.

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