How organizational unlearning leverages digital process innovation to improve performance: The moderating effects of smart technologies and environmental turbulence

IF 10.1 1区社会学 Q1 SOCIAL ISSUES Technology in Society Pub Date : 2023-10-16 DOI:10.1016/j.techsoc.2023.102395

Xiangyang Wang, Zhiyi Liu, Jiamin Li, Xuefei Lei

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Abstract

Digital process innovation has become the key for enterprises to implement digital transformation to optimize production and operation. However, as a radical change, digital process innovation may encounter strong inertia and resistance. How to overcome them to actively promote digital process innovation is crucial for enterprises. Building on organizational change theory, this study introduces organizational unlearning, smart technologies and environmental turbulence to explore how to promote digital process innovation by getting rid of inertia, thus improving performance. This study empirically tests 212 valid samples from Chinese enterprises using partial least squares structural equation modeling (PLS-SEM) and PROCESS. The results show that digital process innovation mediates the relationship between organizational unlearning and enterprise performance. Also, both smart technologies and environmental turbulence positively moderate the mediation of digital process innovation on the association between organizational unlearning and enterprise performance. This study reveals that organizational unlearning, smart technologies and environmental turbulence are powerful factors to break organizational inertia and promote digital process innovation, which provides fresh and significant insights of how to get rid of inertia in the process of digital transformation for academia and practitioners.

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组织遗忘如何利用数字流程创新来提高绩效:智能技术和环境动荡的调节作用

数字化工艺创新已成为企业实施数字化转型优化生产经营的关键。然而，数字化流程创新作为一种根本性变革，可能会遇到强大的惯性和阻力。如何克服它们，积极推动数字化流程创新，对企业来说至关重要。本研究以组织变革理论为基础，引入组织遗忘、智能技术和环境动荡，探讨如何通过消除惯性来推动数字化流程创新，从而提高绩效。本研究采用偏最小二乘结构方程模型（PLS-SEM）和PROCESS对来自中国企业的212个有效样本进行了实证检验。研究结果表明，数字化流程创新在组织遗忘与企业绩效之间起中介作用。此外，智能技术和环境动荡都积极调节了数字化流程创新对组织遗忘和企业绩效之间关系的中介作用。本研究揭示了组织遗忘、智能技术和环境动荡是打破组织惯性、促进数字化流程创新的有力因素，为学术界和从业者提供了如何在数字化转型过程中摆脱惯性的新鲜而重要的见解。

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来源期刊

Technology in Society Multiple-

CiteScore

17.90

自引率

14.10%

发文量

316

审稿时长

60 days

期刊介绍： Technology in Society is a global journal dedicated to fostering discourse at the crossroads of technological change and the social, economic, business, and philosophical transformation of our world. The journal aims to provide scholarly contributions that empower decision-makers to thoughtfully and intentionally navigate the decisions shaping this dynamic landscape. A common thread across these fields is the role of technology in society, influencing economic, political, and cultural dynamics. Scholarly work in Technology in Society delves into the social forces shaping technological decisions and the societal choices regarding technology use. This encompasses scholarly and theoretical approaches (history and philosophy of science and technology, technology forecasting, economic growth, and policy, ethics), applied approaches (business innovation, technology management, legal and engineering), and developmental perspectives (technology transfer, technology assessment, and economic development). Detailed information about the journal's aims and scope on specific topics can be found in Technology in Society Briefings, accessible via our Special Issues and Article Collections.