Stressing affordances: Towards an appraisal theory of technostress through a case study of hospital nurses' use of electronic medical record systems

IF 5.7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Information and Organization Pub Date : 2022-12-01 DOI:10.1016/j.infoandorg.2022.100431
Christopher B. Califf
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引用次数: 5

Abstract

Nurses use electronic medical record (EMR) systems to accomplish a variety of care-related tasks. Nurses, therefore, encounter a range of stressful situations and events related to using EMR systems, a phenomenon known as technostress. Previous research suggests that individuals appraise technostress differently. However, not much is known about the appraisal process of technostress. By integrating the literature on technostress, affordances, and appraisal theory, this paper introduces the appraisal theory of technostress, which is developed empirically through an interpretive case study involving interviews with hospital nurses. The appraisal theory of technostress explains how individuals process and appraise information about how to potentially act on technology-related stressful events through a system's features. Information about the event, and information about the action potential afforded by the system's features, is evaluated through an appraisal process that includes three appraisal checks: goal relevance, goal conduciveness, and value compatibility. The appraisal checks verify whether the action possibilities of the system's features align or misalign with an individual's goals and values related to action, and shape how the event and the system's features are appraised as challenge or hindrance techno-stressors. Overall, the study offers a novel theoretical perspective and methodological approach to conceptualizing and investigating technostress. More detailed contributions to research and practice are also discussed.

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强调能力:以医院护士使用电子病历系统为例,探讨技术压力的评估理论
护士使用电子病历(EMR)系统来完成各种与护理相关的任务。因此,护士会遇到一系列与使用电子病历系统有关的压力情况和事件,这种现象被称为技术压力。先前的研究表明,个人对技术压力的评价不同。然而,对技术压力的评估过程知之甚少。本文通过整合有关技术压力、能力支持和评估理论的文献,介绍了技术压力的评估理论,并通过对医院护士访谈的解释性案例研究进行了实证研究。技术压力的评估理论解释了个体如何处理和评估信息,如何通过系统的特征对与技术相关的压力事件采取潜在行动。关于事件的信息,以及关于系统特性提供的潜在行动的信息,通过一个评估过程进行评估,该过程包括三个评估检查:目标相关性、目标传导性和价值兼容性。评估检查验证系统功能的操作可能性是否与与操作相关的个人目标和价值观一致或不一致,并确定如何将事件和系统功能评估为挑战或阻碍技术压力源。总的来说,本研究为技术压力的概念化和研究提供了一个新的理论视角和方法途径。本文还讨论了对研究和实践的更详细贡献。
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来源期刊
CiteScore
11.20
自引率
1.60%
发文量
18
期刊介绍: Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.
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