Conversational chat system using attention mechanism for COVID-19 inquiries

Abstract

Conversational artificial intelligence (AI) is a type of artificial intelligence that uses machine learning techniques to understand and respond to user inputs. This paper presents a conversational chat system that uses an attention mechanism to respond to COVID-19 inquiries. The model is based on the Luong Attention Mechanism’s three scoring methodologies the Dot Attention Mechanism, the General Attention Mechanism, and the Concat Attention Mechanism. The results show that the accuracy of the dot attention mechanism is highest and is 87% when the test questions were obtained directly from the database, as determined by an examination of the results, compared to 38% when the attention mechanism is not used. Furthermore, when the questions are asked with natural variations, human verification accuracy is 63% compared to 16% when the attention mechanism is not used. The research suggests that chatbots can be used everywhere due to their accuracy and accessibility around the clock.