{"title":"Proservice or antiservice employee behaviors: A multilevel ethics perspective","authors":"Feng-Hsia Kao, B. Cheng","doi":"10.1080/08959285.2017.1399130","DOIUrl":null,"url":null,"abstract":"ABSTRACT We adopt a multilevel approach to investigate ethical ideology, moral leadership, and ethical climate in predicting service-oriented organizational citizenship behavior (OCB) and service sabotage. Data were collected from 36 food and beverage units in hotels in Taiwan. The sample comprised 504 employees and 36 supervisors. Results show that idealism is positively related with service-oriented OCB, but negatively related with service sabotage; relativism is the opposite. Moral leadership and ethical climate are both positively related with service-oriented OCB and negatively related with service sabotage. In addition, moral leadership moderates the relationship between relativism and service-oriented OCB. Ethical climate moderates the relationship between idealism and service-oriented OCB and service sabotage. The implications of this study for research and practice are discussed.","PeriodicalId":47825,"journal":{"name":"Human Performance","volume":"30 1","pages":"272 - 290"},"PeriodicalIF":2.9000,"publicationDate":"2017-10-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/08959285.2017.1399130","citationCount":"14","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Human Performance","FirstCategoryId":"102","ListUrlMain":"https://doi.org/10.1080/08959285.2017.1399130","RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"PSYCHOLOGY, APPLIED","Score":null,"Total":0}
引用次数: 14
Abstract
ABSTRACT We adopt a multilevel approach to investigate ethical ideology, moral leadership, and ethical climate in predicting service-oriented organizational citizenship behavior (OCB) and service sabotage. Data were collected from 36 food and beverage units in hotels in Taiwan. The sample comprised 504 employees and 36 supervisors. Results show that idealism is positively related with service-oriented OCB, but negatively related with service sabotage; relativism is the opposite. Moral leadership and ethical climate are both positively related with service-oriented OCB and negatively related with service sabotage. In addition, moral leadership moderates the relationship between relativism and service-oriented OCB. Ethical climate moderates the relationship between idealism and service-oriented OCB and service sabotage. The implications of this study for research and practice are discussed.
期刊介绍：
Human Performance publishes research investigating the nature and role of performance in the workplace and in organizational settings and offers a rich variety of information going beyond the study of traditional job behavior. Dedicated to presenting original research, theory, and measurement methods, the journal investigates individual, team, and firm level performance factors that influence work and organizational effectiveness. Human Performance is a respected forum for behavioral scientists interested in variables that motivate and promote high-level human performance, particularly in organizational and occupational settings. The journal seeks to identify and stimulate relevant research, communication, and theory concerning human capabilities and effectiveness. It serves as a valuable intellectual link between such disciplines as industrial-organizational psychology, individual differences, work physiology, organizational behavior, human resource management, and human factors.
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