Satisfaction as a low-vision service outcome measure

Abstract

A study into the attitudes and evaluations of 195 older adults between the ages of 65 and 95 years attending a hospital-based low-vision clinic has been carried out, with special emphasis on patients' satisfaction judgements. Measures comprised aspects of visual function, clinical status, and a battery of quality-of-life questionnaires including the SF-36 social functioning scale, the Life Satisfaction Index, the Nottingham Adjustment Scale for information on psychological characteristics, a measure of Intrinsic Religious Motivation, and information on social support. Four different measures of satisfaction were used: a person's satisfaction with their low-vision aids, satisfaction with reading ability, satisfaction with the low-vision service, and satisfaction in general. A fifth 'overall' measure of satisfaction was derived as the sum of responses on these four scales. The data were analysed in a number of ways, including principal component analysis, logistic regression, and a classification and regres...