Contribution by participants in face‐to‐face business meetings: Implications for collaborative technology

Abstract

Face‐to‐face business meetings are a widely used method of group interaction, and a rich source of data on what actually happens in group discussions. Active participation in a meeting is usually perceived to be making an oral contribution of some kind to the discussion. This paper describes a field study of ten face‐to‐face business meetings which were videotaped and subsequently analysed. Participant contributions were coded, and the data summarized. The mean contribution was approximately 12 seconds and 18 words. The most common contribution type was information giving. The highest single contributor in each meeting captured, on average, about 30% of the available airtime, while the two highest, combined, captured over half of the airtime. These findings are discussed within the context of requirements for designers of collaborative technology systems to support group interpersonal communication through the use of computing and data communication technologies.