{"title":"Information Technology Service Management (ITSM) in Education","authors":"Tapanee Treeratanaporn","doi":"10.14456/VOL12ISS11PP","DOIUrl":null,"url":null,"abstract":"Information Technology Service Management (ITSM) is a strategy that serves IT operations-related activities and the interactions of IT technical personnel with business processes. ITSM is a relatively new discipline. Nowadays, it is growing and is increasingly being by many industries because of changing business trends, such as outsourcing and demand for the accordance of computer resources and business perspectives. ITSM is essential in a business organization because it accounts for 70 - 90 % of the total cost of IT ownership. However, most IT, MIS, Computer Science, or Business schools ignore ITSM courses. There has been little academic contribution to this subject. Therefore, this paper provides a background on ITSM and the concepts it contributes to education. doi: 10.14456/WJST.2015.56","PeriodicalId":38275,"journal":{"name":"Walailak Journal of Science and Technology","volume":"12 1","pages":"739-747"},"PeriodicalIF":0.0000,"publicationDate":"2015-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"47","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Walailak Journal of Science and Technology","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.14456/VOL12ISS11PP","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Multidisciplinary","Score":null,"Total":0}
引用次数: 47
Abstract
Information Technology Service Management (ITSM) is a strategy that serves IT operations-related activities and the interactions of IT technical personnel with business processes. ITSM is a relatively new discipline. Nowadays, it is growing and is increasingly being by many industries because of changing business trends, such as outsourcing and demand for the accordance of computer resources and business perspectives. ITSM is essential in a business organization because it accounts for 70 - 90 % of the total cost of IT ownership. However, most IT, MIS, Computer Science, or Business schools ignore ITSM courses. There has been little academic contribution to this subject. Therefore, this paper provides a background on ITSM and the concepts it contributes to education. doi: 10.14456/WJST.2015.56
期刊介绍：
The Walailak Journal of Science and Technology (Walailak J. Sci. & Tech. or WJST), is a peer-reviewed journal covering all areas of science and technology, launched in 2004. It is published 12 Issues (Monthly) by the Institute of Research and Innovation of Walailak University. The scope of the journal includes the following areas of research : - Natural Sciences: Biochemistry, Chemical Engineering, Chemistry, Materials Science, Mathematics, Molecular Biology, Physics and Astronomy. -Life Sciences: Allied Health Sciences, Biomedical Sciences, Dentistry, Genetics, Immunology and Microbiology, Medicine, Neuroscience, Nursing, Pharmaceutics, Psychology, Public Health, Tropical Medicine, Veterinary. -Applied Sciences: Agricultural, Aquaculture, Biotechnology, Computer Science, Cybernetics, Earth and Planetary, Energy, Engineering, Environmental, Food Science, Information Technology, Meat Science, Nanotechnology, Plant Sciences, Systemics
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