{"title":"Guidelines for a mobile tool to address human factors issues in aircraft maintenance","authors":"Phillip Tretten, Jörgen Normark","doi":"10.1504/ijhfe.2019.10026319","DOIUrl":null,"url":null,"abstract":"Highly specialised personnel are dependent on others and diverse systems to perform error-free aircraft maintenance. Research has shown that the maintenance process can be improved to reduce errors and increase usability by using a mobile tool. The goal of this project was to draw on theories of user-centred design to explore what human factors issues for maintenance personnel can be addressed by a mobile tool to make the most out of maintenance planning, execution and follow-up. Military aircraft maintenance personnel at an air force unit were interviewed and observed. The following six problem areas that could be improved by the use of a mobile tool were identified: several information sources must constantly be consulted; information is constantly transferred between different locations and media types; technical documentation can be inconsistent and hard to access; there are strict hierarchies and certifications of personnel; the means of recording and transferring communicative information are insufficient; and there can be a long lag time for updates, error reporting and feedback of actions. A correctly designed mobile tool could solve these problems by combining all the information sources and recording relevant maintenance information.","PeriodicalId":37855,"journal":{"name":"International Journal of Human Factors and Ergonomics","volume":null,"pages":null},"PeriodicalIF":0.5000,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Human Factors and Ergonomics","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1504/ijhfe.2019.10026319","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"ERGONOMICS","Score":null,"Total":0}
引用次数: 0
Abstract
Highly specialised personnel are dependent on others and diverse systems to perform error-free aircraft maintenance. Research has shown that the maintenance process can be improved to reduce errors and increase usability by using a mobile tool. The goal of this project was to draw on theories of user-centred design to explore what human factors issues for maintenance personnel can be addressed by a mobile tool to make the most out of maintenance planning, execution and follow-up. Military aircraft maintenance personnel at an air force unit were interviewed and observed. The following six problem areas that could be improved by the use of a mobile tool were identified: several information sources must constantly be consulted; information is constantly transferred between different locations and media types; technical documentation can be inconsistent and hard to access; there are strict hierarchies and certifications of personnel; the means of recording and transferring communicative information are insufficient; and there can be a long lag time for updates, error reporting and feedback of actions. A correctly designed mobile tool could solve these problems by combining all the information sources and recording relevant maintenance information.
期刊介绍：
IJHFE publishes high quality international interdisciplinary peer-reviewed manuscripts covering ergonomics and human factors in the design, planning, development and management of technical and social systems for work or leisure, including technical systems, equipment, products and the organisation of work. Topics covered include Environmental and physical ergonomics Human-machine systems design/tool/equipment design Eliciting human requirements on technology Usability/comfort/pleasure/cognitive engineering of human-technology interfaces Anthropometrics/design for people with disabilities Design of critical systems/equipment for extreme environments Human performance measurement and modelling Humans in transportation systems/technologically complex systems Cognitive ergonomics, information processing, information/multimedia design, expert systems Acceptability and effectiveness of technology change Training design, organisational design and psychosocial factors Management of the complex participation of people in their environment Human-centred/goal-driven design of technical/organisational systems. Topics covered include: -Environmental and physical ergonomics -Human-machine systems design/tool/equipment design -Eliciting human requirements on technology -Usability/comfort/pleasure/cognitive engineering of human-technology interfaces -Anthropometrics/design for people with disabilities -Design of critical systems/equipment for extreme environments -Human performance measurement and modelling -Humans in transportation systems/technologically complex systems -Cognitive ergonomics, information processing, information/multimedia design, expert systems -Acceptability and effectiveness of technology change -Training design, organisational design and psychosocial factors -Management of the complex participation of people in their environment -Human-centred/goal-driven design of technical/organisational systems
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