Paperless, Optimized and Intelligent Business by Using Successful Business Process Management Concepts

Abstract

This paper presents a practical usage of several business process management concepts, technologies and tools in the example of the business process for banking payments system. Seen from one perspective, the actual trend in business management is the transfer from functional to process approach. Process approach is considered as a key tool for improvement of business processes. Implementation of process principles into management brings a lot of changes with positive effects as higher competitiveness, productivity and performance of enterprise are. Seen from another perspective many organizations are taking steps to reduce the amount of paper in their business processes. The trend is particularly strong in the financial services industry, where paper-intensive processes present stringent regulatory requirements for timely processing and for controlling the flow of the documents associated with these processes. In this paper is shown how can the process in financial service industry be improved using these two concepts. First step is to integrate BPM (business process management) and DMS (document management system) and results are monitored using BI (business intelligence) and BAM (business activity monitoring). Time, cost and human resources results before and after the usage of this complex system will be also presented.