Indicadores para Avaliar o Desempenho de Prefeituras Municipais

Abstract

After the adoption of New Public Management (NPG), the search for mechanisms to measure performance of public organizations, which often provide heterogeneous services and intangibles, became widespread. However, many of the tools used come from the for-profit administration domain and therefore are not completely adapted to the changing political context of public organizations, as well as the management fluctuations in public agencies. Much knowledge has been produced in the area, but there are still gaps in relation to municipal government performance management. The aim of this study is to contribute to this gap by proposing a theoretical basket of indicators suitable for small municipalities and a ‘dashboard’-like tool that allows monitoring the various functions performed by municipalities in terms of efficiency, efficacy and effectiveness.