SENAI Design Futures: An Innovation in Services

Abstract

This article aims to present the successful case of innovation in services promoted by the Project: SENAI Design Futures, an international project, developed by Consorzio Del Politecnico di Milano (POLI.Design), from Milan, Italy and the National Service for Vocational Training (SENAI), in Brazil. It is based on the assumption that international technology transfer has a positive impact on the innovation process. Considering there is still room for more studies describing the relationship between innovation in services and internationalization, this article intends to link the theoretical approaches from both areas, using a case study as evidence. The conclusions show that this approach can be beneficial for institutions to promote innovation in services.