Revisitando as Quatro Faces da Gestão de Recursos Humanos: estudo em empresas no Brasil

Abstract

This article aimed to identify how HRM has been operating in companies in Brazil, in the perception of its internal customers. The HRM Four Faces model, characterized as the executor, builder, change partner and navigator was used. A descriptive survey was conducted using a questionnaire to  a sample of 332 employees from companies located in Brazil. The data were analyzed using univariate and multivariate statistics. The results indicated an average assessment on the quality of the HRM, with the face of the executor HRM standing out, which indicates a functionalist performance, centered on operational activities and disconnected from each other and / or from the organization's strategy. Also highlighted was the face of the builder which, likewise, reveals an action centered on HR functions. The comparison with a survey carried out in 2010 shows that there has been no change in HRM performance in companies in Brazil. These results also made it possible to confirm that the construct made up of the four faces allows to assess the quality of HRM as well as to describe and analyze the performance of HRM in different companies.