{"title":"The Combined Use of Balanced Scorecard and Data Envelopment Analysis in the Banking Industry","authors":"Bošković Aleksandra, Krstić Ana","doi":"10.2478/BSRJ-2020-0001","DOIUrl":null,"url":null,"abstract":"Background: Starting from the limitations of different single-method approaches to measuring the organizational efficiency, the paper is focused on covering both the financial and non-financial factors of this concept by combining two methods, namely the Balanced Scorecard (BSC) and Data Envelopment Analysis (DEA).","PeriodicalId":43772,"journal":{"name":"Business Systems Research Journal","volume":"10 1","pages":"4-15"},"PeriodicalIF":1.2000,"publicationDate":"2020-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.2478/BSRJ-2020-0001","citationCount":"9","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Business Systems Research Journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.2478/BSRJ-2020-0001","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"BUSINESS","Score":null,"Total":0}
引用次数: 9
Abstract
Background: Starting from the limitations of different single-method approaches to measuring the organizational efficiency, the paper is focused on covering both the financial and non-financial factors of this concept by combining two methods, namely the Balanced Scorecard (BSC) and Data Envelopment Analysis (DEA).
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