{"title":"Improving PC Services at Oshkosh Truck Corporation","authors":"J. Iversen, M. Eierman, G. Philip","doi":"10.4018/978-1-59140-259-6.CH019","DOIUrl":null,"url":null,"abstract":"This case presents the problems encountered at Oshkosh Truck, relating to improving productivity and user satisfaction of the IT department. The case presents the process of handling user problems, how well the process works, and some problems associated with the process. A metrics program was set up to help determine the value of moving to a standardized PC platform.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":null,"pages":null},"PeriodicalIF":0.7000,"publicationDate":"2004-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"5","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Cases on Information Technology","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.4018/978-1-59140-259-6.CH019","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"COMPUTER SCIENCE, INFORMATION SYSTEMS","Score":null,"Total":0}
引用次数: 5
Abstract
This case presents the problems encountered at Oshkosh Truck, relating to improving productivity and user satisfaction of the IT department. The case presents the process of handling user problems, how well the process works, and some problems associated with the process. A metrics program was set up to help determine the value of moving to a standardized PC platform.
期刊介绍：
JCIT documents comprehensive, real-life cases based on individual, organizational and societal experiences related to the utilization and management of information technology. Cases published in JCIT deal with a wide variety of organizations such as businesses, government organizations, educational institutions, libraries, non-profit organizations. Additionally, cases published in JCIT report not only successful utilization of IT applications, but also failures and mismanagement of IT resources and applications.
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