M-Commerce Security: Assessing the Value of Mobile Applications Used in Controlling Internet Security Cameras at Home and Office - An Empirical Study

Abstract

This paper aims to evaluate the factors affecting mobile applications used to access and control security cameras at home and office. Survey data from 397 mobile applications users in Southern California, USA were collected to test the proposed research model and hypotheses through structural equation modeling. This study finds that system quality, information quality, and service quality of mobile applications have a positive effect on the perceived usefulness and perceived ease of use of these applications and introduce several net benefit represented in increased control of users' security, increased convenience and flexibility and privacy when using those mobile applications for access their security cameras at both home and office. There is a lack of researches in this area which makes this study among the first to attempts to fill this gap by empirically investigating the factors affecting mobile applications of home and office security cameras as well as the benefits they introduce to uses.