Assessment of patients’ satisfaction level with nursing care in the department of neurology

Abstract

Introduction: Assessment of satisfaction with nursing care is the result of evaluation of nursing manner, instrumental activities, and contact expressing kindness and care. Aim of the study: To assess patients’ satisfaction with nursing care during hospitalization in a neurology department. Material and methods: A diagnostic survey method was conducted among 81 patients treated in the 5 th Military Clinical Hospital with Polyclinic in Cracow. The research tools included the Newcastle Satisfaction with Nursing Scale and the author’s questionnaire. Statistical analysis was performed using Statistica 10 software, and the significance level was adopted as p < 0.05. Results: The mean nursing experience score was 77.69, and the mean nursing satisfaction score was 83.67. A significant difference in nursing experience score according to the respondents’ education ( p = 0.03), work activity and study ( p = 0.00), and a difference in satisfaction score according to marital status ( p = 0.02) were confirmed. There is a correlation between experiences and satisfaction with nursing care and conditions on the ward and nurses’ behaviour. There was no confirmed relationship between nursing experience and satisfaction scores and gender, the age of the subjects, and the number of nurses on duty. Conclusions: Satisfaction with care depends on various factors that are directly or indirectly related to the nurse’s job. Knowing the patients’ satisfaction with nursing care is extremely important in order to take measures aimed at eliminating factors that reduce such satisfaction. A. Study design/planning • B. Data collection/entry • C. Data analysis/statistics • D. Data interpretation • E. Preparation of manuscript • F. Literature analysis/search • G. Funds collection