Theft and embezzlement: Problems of successful business operations of hospitality facilities

Abstract

Hospitality is characterized by businesses in direct contact with money, expensive food and drink, which often causes problems due to theft and embezzlement performed by unsatisfied employees. Research on the topic is a very broad, but under-researched field. The subject of this paper is theft and embezzlement in business operations of hospitality facilities in AP Vojvodina. The objective of this paper is to provide answers regarding the frequency of the problem occurring upon reception of and storing food and beverages, work with the cash register and means of payment, as well as other operations. The aim of this paper is to indicate the necessity of more professional monitoring of business, that is, finding a solution to this problem in hospitality facilities. To acquire more relevant data on the frequency of theft and embezzlement in hospitality facilities serving food and beverages, we conducted a survey of the management in facilities in AP Vojvodina (the northern region of Serbia).