{"title":"Lessons from enterprise systems competency centers in adopting digital transformation initiatives: An assemblage approach","authors":"Arun Aryal , Duane Truex , Redouane El Amrani","doi":"10.1016/j.infoandorg.2023.100490","DOIUrl":null,"url":null,"abstract":"<div><p>Firms are increasingly adopting digital transformation as a strategic priority. However, the path to successful transformation remains uncertain for many organizations. This paper examines the establishment and evolution of competency centers in two case study organizations, historically used in enterprise systems, in addressing the complexity and challenges of digital transformation. The interactions within these competency centers are analyzed through assemblage theory to understand the emergent relations between heterogeneous parts (technology, people, and organization) and the dynamic processes of new configurations. The insights from this research show the critical role of the competency center in any enterprise system's success and how it could continue playing a central role in future digital transformation initiatives. By providing a new lens to examine these issues, the assemblage theory provided a new theoretical perspective to the IS field and a new alternative empirical setting to the organizational literature.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"33 4","pages":"Article 100490"},"PeriodicalIF":5.7000,"publicationDate":"2023-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Information and Organization","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S1471772723000441","RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
引用次数: 0
Abstract
Firms are increasingly adopting digital transformation as a strategic priority. However, the path to successful transformation remains uncertain for many organizations. This paper examines the establishment and evolution of competency centers in two case study organizations, historically used in enterprise systems, in addressing the complexity and challenges of digital transformation. The interactions within these competency centers are analyzed through assemblage theory to understand the emergent relations between heterogeneous parts (technology, people, and organization) and the dynamic processes of new configurations. The insights from this research show the critical role of the competency center in any enterprise system's success and how it could continue playing a central role in future digital transformation initiatives. By providing a new lens to examine these issues, the assemblage theory provided a new theoretical perspective to the IS field and a new alternative empirical setting to the organizational literature.
期刊介绍：
Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.
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