Institutional logics and innovation in times of crisis: Telemedicine as digital ‘PPE’

IF 5.7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Information and Organization Pub Date : 2021-03-01 DOI:10.1016/j.infoandorg.2021.100340
Eivor Oborn , Nirit Putievsky Pilosof , Bob Hinings , Eyal Zimlichman
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引用次数: 27

Abstract

How do crises shape digital innovation? In this paper we examine the rapid adoption of digital telemedicine technologies in an Israeli hospital with a focus on the role of the institutional logics held by the stakeholders responding to emerging events. With the onset of COVID-19, the need for social distancing and minimal physical contact challenged and interrupted hospital practices. In response, remote audio-visual functionality of digital technologies were appropriated in different ways, as stakeholders – state actors, managers, health professionals, and family members – sought to improvise and enhance the protection of persons concerned. We show how emerging practices were guided by the dominant institutional logics of stakeholders responding to the crisis. Acting for many as a digital form of ‘personal protective equipment’ (PPE), the technologies enabled diverse action possibilities to become manifest in practices. We add to understanding the role of institutional logics in directing the attention of stakeholders to shape digital innovation in times of crisis.

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危机时期的制度逻辑与创新:远程医疗作为数字“PPE”
危机如何影响数字创新?在本文中,我们研究了以色列一家医院快速采用数字远程医疗技术的情况,重点关注利益相关者在应对新事件时所持的制度逻辑的作用。随着新冠肺炎的爆发,保持社交距离和尽量减少身体接触的需求挑战并中断了医院的做法。作为回应,数字技术的远程视听功能以不同的方式被利用,因为利益相关者——国家行为者、管理人员、卫生专业人员和家庭成员——试图即兴发挥并加强对相关人员的保护。我们展示了新兴实践是如何受到利益相关者应对危机的主导制度逻辑的指导的。对许多人来说,这些技术是“个人防护装备”(PPE)的数字形式,使各种行动的可能性在实践中得以体现。我们进一步理解了制度逻辑在危机时期引导利益相关者关注数字创新方面的作用。
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来源期刊
CiteScore
11.20
自引率
1.60%
发文量
18
期刊介绍: Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.
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