Human systems and aircraft maintenance

Abstract

Research in normal operational environments indicates that the formal requirements for the aircraft maintenance system are frequently not fully or effectively implemented in practice. This gives rise to a pervasive ‘double standard’ with no effective means of reconciling official and unofficial operational practice. A systems strategy for human-centred management in aircraft maintenance is being developed in a number of European projects, which address issues of design, planning, operational practice, monitoring, change and competence.