When the Boss Came to the Meeting . . .: Hierarchical Distance and Emotional Labor in Workplace Meetings

IF 0.9 Q4 PSYCHOLOGY, APPLIED Consulting Psychology Journal-Practice and Research Pub Date : 2018-09-01 DOI:10.1037/cpb0000111
E. Nyquist, Joseph A. Allen, Rebekka L. Erks
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引用次数: 2

Abstract

Meetings are a frequent occurrence in today’s work environment and yet they remain understudied empirically. This study focused on better understanding the relationship between hierarchical distance in meetings and emotional labor. More specifically, we investigated the direct effect of surface acting and deep acting on hierarchical distance, respectively, using social-comparison theory and norms of professionalism as our theoretical framework. In addition, we explored whether an individual-difference variable, susceptibility to emotional contagion, moderates these relationships. Utilizing a panel of full-time working adults from various industries who attend meetings regularly, we found that hierarchical distance is positively related to surface acting, but no conditional effect was found. However, emotional contagion was shown to moderate the relationship between hierarchical distance and deep acting such that the relationship was positive for high emotional contagion but negative for low emotional contagion. Conclusions concerning the implications for research and practice of consulting psychology are drawn.
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当老板来开会…:等级距离和职场会议中的情绪劳动
在当今的工作环境中,会议是经常发生的事情,但对会议的实证研究仍然不足。本研究的重点是更好地理解会议中的等级距离与情绪劳动之间的关系。具体而言,我们分别以社会比较理论和专业规范为理论框架,研究了表层行为和深层行为对等级距离的直接影响。此外,我们还探讨了个体差异变量——情绪感染易感性是否调节了这些关系。利用来自不同行业的全职工作成年人定期参加会议的小组,我们发现等级距离与表面行为呈正相关,但没有发现条件效应。然而,情绪传染对等级距离和深度行为之间的关系有调节作用,高情绪传染对等级距离和深度行为之间的关系为正,低情绪传染对等级距离和深度行为之间的关系为负。本研究对咨询心理学的研究和实践具有重要意义。
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来源期刊
CiteScore
2.50
自引率
9.10%
发文量
22
期刊介绍: Consulting Psychology Journal: Practice and Research serves as a forum for anyone working in the area of consultation. The journal publishes theoretical and conceptual articles, original research, and in-depth reviews with respect to consultation and its practice. The journal also publishes case studies demonstrating the application of innovative consultation methods and strategies on critical or often overlooked issues with unusual features that would be of general interest to other consultants. Special issues have focused on such current topics as organizational change, executive coaching, and the consultant as an expert witness.
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