Evaluation of The Implementation of IBM IOC Using the Delone and Mclean Model

Dwi Ita Nurmala Sari, Syarif Hidayatullah, Dwi Arman Prasetya
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引用次数: 2

Abstract

Information systems are an essential part of technological progress, the success of information systems that can produce precise, accuracy, quality, and fast information that enhances the performance of organizations and people. According to Delone and McLean's model, there are an information system's critical success factors. Six key variables that support information systems success are information quality, quality system, service quality, use, user satisfaction, and net benefits. This research uses quantitative research methods, and the data used were 80 respondents by using purposive sampling, assisted by using questionnaire data collection methods. Analysis of the data used is PLS-SEM using the SmartPLS application. The results showed a significant effect on the quality information on use, user satisfaction, and net benefits. There is no significant effect on the quality system to use, user satisfaction, and net benefits. Quality of service is significant for use and net benefits, but there is no significant effect on user satisfaction.
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用Delone和Mclean模型评价IBM IOC的实施
信息系统是技术进步的重要组成部分,信息系统的成功可以产生精确、准确、高质量和快速的信息,从而提高组织和人员的绩效。根据Delone和McLean的模型,存在信息系统成功的关键因素。支持信息系统成功的六个关键变量是信息质量、质量体系、服务质量、使用、用户满意度和净收益。本研究采用定量研究方法,采用有目的抽样法,辅以问卷数据收集法,使用的数据为80名受访者。使用SmartPLS应用程序分析使用的数据是PLS-SEM。结果显示,质量信息对使用、用户满意度和净收益有显著影响。对质量体系的使用、用户满意度和净效益没有显著影响。服务质量对使用和净收益有显著影响,但对用户满意度没有显著影响。
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