Research of the causes and consequences of mobing in the lablor team of a pharmacy establishment

Abstract

The aim of the article is to analyze the causes and consequences of mobbing, which occurs in the staff of the pharmacy. Materials and methods. The methods used in the study include methods of theoretical generalization, analysis and synthesis, content analysis, expert survey, correlation analysis. Results. The situation in pharmacies regarding the presence of mobbing in the workforce has been studied. 31 % of respondents in their professional activities encountered mobbing, and 47 % said that such phenomena were quite common, and 44 % often encountered insults and intimidation. The reasons for mobbing in the staff of the pharmacy and the its reasons in the staff of the pharmacy by the employee who is subjected to mobbing are formulated. The distribution of status in the workforce (9.9±0.1 points), envy of a younger or more successful colleague (A2) (9.4±0.15 points), distribution of statuses in the labor collective (A3) (9.3±0.1 points), low level of communication skills (9.2±0.1 points) and unhealthy socio-psychological climate in the workforce (9.1±0.2 points), age (9.0±0.3 points). Statistically significant relationships between the attitude of pharmacy staff to mobbing and age were identified; general work experience and work experience in a pharmacy; gender, managerial, professional, and interpersonal tolerance and its identification-group component and commitment to the pharmacy Negative attitude to mobbing is manifested in the most loyal to the pharmacy staff. The manifestations of mobbing in the staff of the pharmacy were studied, namely: boycott of the employee (9.1±0.15 points), constant and often unfounded criticism (8.4±0.15 points), unfair and offensive evaluation of work (7.9±0.17 points), etc. The consequences of mobbing in the workforce of the pharmacy were determined, which include the creation of an unhealthy socio-psychological climate in the workforce, high staff turnover, reduced productivity, disruption of communication in the workforce, disruption of communication between pharmacist and pharmacy visitor, regular visitors, deterioration of the reputation of the pharmacy, etc. Conclusions. The causes of mobbing in the pharmacy have been identified. In the perspective of the identified problems of mobbing in the pharmacy, its consequences for the pharmacy are determined