{"title":"Sustainability 4.0 in services: a systematic review of the literature","authors":"Igor Fellype Loureiro Valenca Filgueiras, F. Melo","doi":"10.1108/bij-10-2022-0670","DOIUrl":null,"url":null,"abstract":"PurposeThis paper aimed to identify the impact that Industry 4.0 can have on the service sector and how its combination can generate benefits for Sustainability 4.0 in the context of the Triple Bottom Line.Design/methodology/approachA Systematic Literature Review (RSL) was developed using the following combinations of keywords on the Web of Science and Scopus databases: Industry 4.0 And Sustainability, Industry 4.0 And Service, and Industry 4.0 And Sustainable Development, in which 24 papers were selected.FindingsAs a result, the authors found 100 benefits for sustainable development, which were further categorized into 54 advantages for the economic area, 25 for the social segment and 21 for environmental aspects. In this way, the results can help private companies understand the use of these technologies aimed at sustainable growth, plus bolstering the government to conduct public policies to encourage these practices in technology organizations.Practical implicationsAs a practical implication, this study offers insight into the evolution of sustainable development. It enables the emergence of works that wish to explore the service sector, providing relevant information for decision-making and influencing managers and policymakers on the importance of applying Industry 4.0 toward the sustainability of the service sector and its applications.Originality/valueThe originality of this study lies in expanding the understanding generated by 4.0 technologies, by diverting attention from the manufacturing and agricultural sectors, which have abundant literature on the subject. With this, this work demonstrated that modern technologies have greater possibilities of an action directed at the service sector, in addition to being able to contribute to Sustainability 4.0 from the perspective of the sustainability tripod.","PeriodicalId":48029,"journal":{"name":"Benchmarking-An International Journal","volume":null,"pages":null},"PeriodicalIF":4.5000,"publicationDate":"2023-07-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Benchmarking-An International Journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1108/bij-10-2022-0670","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"MANAGEMENT","Score":null,"Total":0}
引用次数: 1
Abstract
PurposeThis paper aimed to identify the impact that Industry 4.0 can have on the service sector and how its combination can generate benefits for Sustainability 4.0 in the context of the Triple Bottom Line.Design/methodology/approachA Systematic Literature Review (RSL) was developed using the following combinations of keywords on the Web of Science and Scopus databases: Industry 4.0 And Sustainability, Industry 4.0 And Service, and Industry 4.0 And Sustainable Development, in which 24 papers were selected.FindingsAs a result, the authors found 100 benefits for sustainable development, which were further categorized into 54 advantages for the economic area, 25 for the social segment and 21 for environmental aspects. In this way, the results can help private companies understand the use of these technologies aimed at sustainable growth, plus bolstering the government to conduct public policies to encourage these practices in technology organizations.Practical implicationsAs a practical implication, this study offers insight into the evolution of sustainable development. It enables the emergence of works that wish to explore the service sector, providing relevant information for decision-making and influencing managers and policymakers on the importance of applying Industry 4.0 toward the sustainability of the service sector and its applications.Originality/valueThe originality of this study lies in expanding the understanding generated by 4.0 technologies, by diverting attention from the manufacturing and agricultural sectors, which have abundant literature on the subject. With this, this work demonstrated that modern technologies have greater possibilities of an action directed at the service sector, in addition to being able to contribute to Sustainability 4.0 from the perspective of the sustainability tripod.
本文旨在确定工业4.0对服务业的影响,以及在三重底线的背景下,工业4.0的结合如何为可持续发展4.0带来好处。设计/方法/方法结合Web of Science和Scopus数据库中的关键词:工业4.0与可持续性、工业4.0与服务、工业4.0与可持续发展,进行系统文献综述(RSL),共选取24篇论文。结果,作者发现了可持续发展的100个优势,进一步分类为经济领域的54个优势,社会领域的25个优势和环境方面的21个优势。通过这种方式,研究结果可以帮助私营公司了解如何使用这些旨在实现可持续增长的技术,并支持政府制定公共政策,鼓励技术组织采用这些做法。本研究对可持续发展的演进具有重要的现实意义。它使希望探索服务业的作品得以出现,为决策提供相关信息,并影响管理者和政策制定者,使他们认识到将工业4.0应用于服务业的可持续性及其应用的重要性。独创性/价值本研究的独创性在于扩大了对4.0技术产生的理解,将注意力从制造业和农业部门转移开,这两个部门有大量关于该主题的文献。因此,这项工作表明,除了能够从可持续发展三脚架的角度为可持续发展4.0做出贡献之外,现代技术还具有更大的针对服务部门的行动可能性。
期刊介绍:
Benchmarking is big news for companies committed to total quality programmes. Its enthusiastic reception by many prominent business figures has created high levels of interest in a technique which promises big rewards for co-operating partners. Yet, like total quality itself, it must be understood in its proper context, and implemented single mindedly if it is to be effective - this journal helps companies to decide if benchmarking is right for them, and shows them how to go about it successfully.