L’impact du leadership participatif sur la réduction de l’incertitude et la satisfaction des besoins psychologiques des conseillers de Pôle Emploi

Abstract

This study examines the extent to which the impact of participative leadership on emotions and on the satisfaction of psychological needs is mediated by a reduction in uncertainty among its collaborators. Among counsellors at Pôle Emploi, 108 were questioned on their perceptions of leadership, their uncertainties (i.e. role ambiguity, need for closure) and on indicators of psychological functioning at work (i.e. emotions and satisfaction/frustration of needs). The results reveal that only participative leadership is positively associated with our indicators of good psychological functioning and that this relationship is mediated by the ability of this type of leadership to regulate the uncertainty usually associated with organizational change. These results are discussed in relation to recent approaches to leadership in times of uncertainty.