Coordinating the digital transformation of inter-organizational public services – The case of e-invoicing in Belgium

IF 3.1 3区管理学 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS Online Information Review Pub Date : 2021-02-09 DOI:10.3224/DMS.V14I1.06

Stijn Wouters, Veiko Lember, J. Crompvoets

引用次数: 3

Abstract

Digital transformation has the potential to profoundly change the way public administrations deliver public services to its users. One of the challenges involved in the inter-organizational networks that often govern integrated digital services is to identify what coordination instruments are effective. In this paper we examine this issue through a case study that deals with the transformation of invoicing services in Belgian public administrations at the federal and Flemish (regional) level. We review the coordination instruments and study how they evolved over time. Our findings suggest that transformation (1) might in part depend on the choice of instruments and multiple mechanisms. The mix of appropriate coordination instruments is likely to change as digital transformation objectives and governance challenges evolve over time. (2) Digital transformation might be a step-by-step process involving multiple rounds of digitalization and its specific implementation contingent on the

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协调组织间公共服务的数字化转型——以比利时的电子发票为例

数字化转型有可能深刻改变公共管理部门向用户提供公共服务的方式。管理综合数字服务的组织间网络所涉及的挑战之一是确定哪些协调工具是有效的。在本文中，我们通过一个案例研究来研究这个问题，该案例研究涉及比利时公共行政部门在联邦和佛兰德(地区)一级的发票服务的转变。我们回顾了协调工具，并研究了它们是如何随着时间的推移而演变的。我们的研究结果表明，转化(1)可能部分取决于工具和多种机制的选择。随着时间的推移，随着数字化转型目标和治理挑战的发展，适当协调工具的组合可能会发生变化。(2)数字化转型可能是一个循序渐进的过程，涉及多轮数字化，其具体实施取决于环境

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来源期刊

Online Information Review 工程技术-计算机：信息系统

CiteScore

6.90

自引率

16.10%

发文量

审稿时长

6 months

期刊介绍： The journal provides a multi-disciplinary forum for scholars from a range of fields, including information studies/iSchools, data studies, internet studies, media and communication studies and information systems. Publishes research on the social, political and ethical aspects of emergent digital information practices and platforms, and welcomes submissions that draw upon critical and socio-technical perspectives in order to address these developments. Welcomes empirical, conceptual and methodological contributions on any topics relevant to the broad field of digital information and communication, however we are particularly interested in receiving submissions that address emerging issues around the below topics. Coverage includes (but is not limited to): •Online communities, social networking and social media, including online political communication; crowdsourcing; positive computing and wellbeing. •The social drivers and implications of emerging data practices, including open data; big data; data journeys and flows; and research data management. •Digital transformations including organisations’ use of information technologies (e.g. Internet of Things and digitisation of user experience) to improve economic and social welfare, health and wellbeing, and protect the environment. •Developments in digital scholarship and the production and use of scholarly content. •Online and digital research methods, including their ethical aspects.