Digital transformation for cold chain management in freight forwarding industry

H. Lam, Valerie Tang
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引用次数: 1

Abstract

During the pandemic, the attention and demand for cold chain increased owing to considerable use of low-temperature logistics in transporting perishable goods and vaccines. To ensure the shipping performance for reduced damage, logistics companies are required to track continually and repetitively the status of shipments daily. However, typing various air waybills for searching the shipping status is a cause of frequent errors. Also, tracking the shipping status is labor-intensive, resource intensive, inefficient and repetitive. Moreover, repetitive tasks result in low employee satisfaction. Therefore, robotic process automation (RPA) applications have gained the attention of practitioners in the cold chain logistics industry. This study contributes to (i) determining possible areas requiring automation through the workflow study on cold chain logistics and (ii) streamlining the operation by the develop a robotic process automation bots. A case study tested and evaluated the performance of two unattended RPA bots applied in a freight forwarder company to check shipment status and temperature conditions. The results determined that implementing RPA in the workflow reduces significant data processing time. With the implementation of proposed RPA bots, the company can better comprehend its shipping performance of logistics and can get an immediate notification from RPA bots when an abnormal situation occurs with regard to a shipment.
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货代行业冷链管理的数字化转型
在大流行期间,由于在运输易腐货物和疫苗时大量使用低温物流,对冷链的关注和需求增加。为了确保运输性能以减少损坏,物流公司需要每天持续和重复地跟踪货物的状态。然而,输入各种航空运单来搜索运输状态是经常出现错误的原因。此外,跟踪运输状态是劳动密集型、资源密集型、低效和重复的。此外,重复性的工作导致员工的满意度较低。因此,机器人过程自动化(RPA)的应用已经引起冷链物流行业从业者的关注。本研究有助于(i)通过冷链物流的工作流程研究确定可能需要自动化的领域,以及(ii)通过开发机器人过程自动化机器人来简化操作。一个案例研究测试和评估了两个无人值守的RPA机器人的性能,这些机器人应用于货运代理公司,用于检查货物状态和温度条件。结果表明,在工作流中实现RPA可以显著减少数据处理时间。通过实施拟议的RPA机器人,公司可以更好地了解其物流运输性能,并且可以在货物发生异常情况时立即收到RPA机器人的通知。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
7.50
自引率
6.10%
发文量
17
审稿时长
15 weeks
期刊介绍: The International Journal of Engineering Business Management (IJEBM) is an international, peer-reviewed, open access scientific journal that aims to promote an integrated and multidisciplinary approach to engineering, business and management. The journal focuses on issues related to the design, development and implementation of new methodologies and technologies that contribute to strategic and operational improvements of organizations within the contemporary global business environment. IJEBM encourages a systematic and holistic view in order to ensure an integrated and economically, socially and environmentally friendly approach to management of new technologies in business. It aims to be a world-class research platform for academics, managers, and professionals to publish scholarly research in the global arena. All submitted articles considered suitable for the International Journal of Engineering Business Management are subjected to rigorous peer review to ensure the highest levels of quality. The review process is carried out as quickly as possible to minimize any delays in the online publication of articles. Topics of interest include, but are not limited to: -Competitive product design and innovation -Operations and manufacturing strategy -Knowledge management and knowledge innovation -Information and decision support systems -Radio Frequency Identification -Wireless Sensor Networks -Industrial engineering for business improvement -Logistics engineering and transportation -Modeling and simulation of industrial and business systems -Quality management and Six Sigma -Automation of industrial processes and systems -Manufacturing performance and productivity measurement -Supply Chain Management and the virtual enterprise network -Environmental, legal and social aspects -Technology Capital and Financial Modelling -Engineering Economics and Investment Theory -Behavioural, Social and Political factors in Engineering
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