Beyond the scene: The importance of time consumed on incident report task components in workload-based patrol allocation and deployment assessments

Abstract

Based on the conclusions of a workload-based assessment of patrol staffing needs conducted at a Canadian police force between 2012 and 2016, this article highlights the importance of capturing time spent on components of calls for service (CFS) that result in an incident report for police allocation and deployment analyses. Initial Computer-Aided Dispatch System (CAD) data analysis suggested that CFS that results in an incident report have a significantly higher completion time than other types of calls. In order to account for CFS handling phases that were not captured by CAD data, a survey was conducted to measure the time spent on the scene, the time spent by backup units on the call, the time spent with the person arrested or taken in charge and time spent on subsequent administrative duties. Research findings suggest that CFS that require the completion of an incident report generate most of the reactive workload of patrol officers, even if they frequently constitute a minority of calls. Results also reveal that the use of supplemental data to assess the workload generated by incidents reports may allow the use of a workload-based approach in police agencies that record less than 15 000 citizen-initiated calls for service per year.