Continuously Healthy, Continuously Used? - A Thematic Analysis of User Perceptions on Consumer Health Wearables

IF 2.4 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Pacific Asia Journal of the Association for Information Systems Pub Date : 2019-03-18 DOI:10.17705/1PAIS.11105
C. Matt, M. Becker, A. Kolbeck, T. Hess
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引用次数: 10

Abstract

Along with the miniaturization of digital devices, consumer health wearables (CHWs) further decrease the distance between users and devices, allowing users to continuously track their personal health information (PHI). While this provides more control to users, history has shown that users’ potential concerns (e.g. privacy) can lead to devices not meeting users’ expectations and failing market diffusion. The existing literature has mostly focused on particular aspects that could foster or hinder adoption of CHWs but the big picture is still missing. Drawing upon the previous literature, we use a rigorous iterative thematic analysis to provide a comprehensive picture of any potential benefits and deficiencies that users associate with CHWs. We take the example of fitness trackers and conduct 16 semi-structured interviews that help understand the determinants on which users assess the benefits and deficiencies of CHWs related to their continuous usage. We identify 11 subthemes that we can attribute to three main user determinants (perceived benefit, deficiency, and privacy). Our results not only show the failure to meet privacy expectations as a particular potential hindrance factor, we further propose a new theoretical construct (perceived relativity) as well as a novel tracking motive (social tracking), both of which can benefit future research on PHI disclosure. We enable both researchers and practitioners to uncover and visualize user perceptions of fitness trackers, on which future design decisions can be oriented and user expectations be better met.
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持续健康,持续使用?-消费者健康可穿戴设备用户感知的专题分析
随着数字设备的小型化,消费者健康可穿戴设备(chw)进一步缩短了用户与设备之间的距离,使用户能够持续跟踪他们的个人健康信息(PHI)。虽然这为用户提供了更多的控制权,但历史表明,用户潜在的担忧(例如隐私)可能导致设备无法满足用户的期望,从而导致市场扩散失败。现有的文献大多集中在可能促进或阻碍chw采用的特定方面,但仍然缺少大局。根据以前的文献,我们使用严格的迭代主题分析来提供用户与CHWs相关的任何潜在好处和缺点的全面图景。我们以健身追踪器为例,进行了16次半结构化访谈,以帮助了解用户评估与持续使用健康追踪器相关的优点和缺点的决定因素。我们确定了11个子主题,我们可以将其归因于三个主要的用户决定因素(感知到的好处、不足和隐私)。我们的研究结果不仅表明未能满足隐私期望是一个特定的潜在阻碍因素,我们进一步提出了一个新的理论结构(感知相对性)和一个新的跟踪动机(社会跟踪),这两者都有助于未来对PHI披露的研究。我们使研究人员和从业人员能够发现和可视化用户对健身追踪器的看法,从而可以指导未来的设计决策,更好地满足用户的期望。
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CiteScore
4.10
自引率
33.30%
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