Development of Extended Enterprise Resource Planning Module for Higher Education of Pakistan: A Case Study of Higher Education

Abstract

- We investigate the introduction of a customized Enterprise Resource Planning, ERP, software for higher education institutions in Pakistan specifically and across the globe generally. We explore the impact of ERP in a well-known university in Pakistan. A survey is carried out across the university’s relevant stakeholders to explore the impact that the customized Campus Management System has. We explore the shortcomings of existing ERP systems in the Higher Education sector and ways to mitigate them. The model proposed is influenced by IS Success Model of DeLone & McLean. The constructs of the research, after data collection, went through Confirmatory Analysis. The positive results were acquired through skewness and kurtosis. The Structural Equation Modelling, SEM, results also proved positive with significant correlation among the variables. Our findings showed that Instructor Quality, Course Quality, and Top Management Support have significant impact on ERP system quality and subsequently increase ERP user perceived usefulness and satisfaction. Our results are aimed at those who have been utilizing the conventional ERP system and have been struggling with their shortcoming, as well as those universities who have been in the process of selection of ERP system.