Crisis Management on Residence: The Ten Elements of Effectiveness

Abstract

Given the likelihood of a negative incident occurring on campus, a simple but comprehensive framework was developed in 2016 at La Trobe University so that Accommodation Services staff could refer to a tool to assist them to respond to situations of crisis or potential crisis. The Crisis Management Framework comprises ten elements. These ten elements are not sequential and are not to be interpreted as steps or stages. The central theme in this framework is that each element needs to be taken into consideration when responding to a crisis and delivered to varying degrees. The ten elements are: • Co-ordinate, Control and Contain • Cluster • Communicate • Create a place to Congregate and instil “Community” • Collaborate • Business Continuity • Plan Comprehensively and Chronicle • Care and Counsel • Continuous Review and Improvement • Celebrate