Information technology in SMEs private healthcare

Abstract

This research intents to study Information Technology (IT) utilization and business strategy at small, medium and enterprise (SMEs) private clinics in Malaysia. The research includes investigating the SMEs private clinics staff literacy level, IT utilization, their perception towards computerized system and their type of business strategy. Surveys have been conducted at 120 SMEs private clinics around Perak. The objective of this paper is to report on the research progress which briefly covers descriptive data analysis and result from data collection. Generally, most of SMEs private clinics have computer with internet access installed in their clinics but utilization is limited to their personal used only. It is also found that very small number of the SMEs having paperless system