Identifying Indexes Affecting the Quality of E-Government Websites

Abstract

With the development of new technologies in the world, governments have tendency to make a communications with people and business with the help of such technologies. Electronic government (e-government) is defined as utilizing information technologies such as electronic networks, Internet and mobile phones by organizations and state institutions in order to making wide communication between citizens, business and different state institutions.Development of e-government starts with making website in order to share information with users and is considered as the main infrastructure for further development. Website assessment is considered as a way for improving service quality. Different international researches have introduced various indexes for website assessment, they only see some dimensions of website in their research. In this paper, the most important indexes for website quality assessment based on accurate review of previous studies are "Web design", "navigation", services", "maintenance and Support", "Citizens Participation", "Information Quality", "Privacy and Security", "Responsiveness", "Usability". Considering mentioned indexes in designing the website facilitates user interaction with the e-government websites.