Comportamiento cívico y redes sociales en un contexto de cambio tecnológico: un análisis empírico

Abstract

In this work, we have analyzed the links between the structure of the individual open social networks and the ability to adapt to a context of technological change. We have used data from a sample of 371 employees in 133 branches of a big banking company. According to the findings, individual behaviors that explain individual task performance and individual adaptability are affected by a number of social links from which the individual receives support from inside, and also from outside, the organization. Results also show that individual performance is also affected by the level of altruism and help existing among the members of the organization. Furthermore, this positive behavior among the members of the firm fosters the positive effect that internal and external support exerts on individual adaptation to technological change.