Investigating the Correlation Between the Level of Satisfaction of COVID-19 Patients from Nursing Care with the Level of Observing Patient’s Bill of Rights

Abstract

Background: Observance of patients’ rights and patient satisfaction with hospital services is one of the most influential factors contributing to the efficiency and quality of hospital services. Objectives: This study aimed to investigate the satisfaction of COVID-19 patients with patients’ bill of rights. Methods: This descriptive, correlational study was performed in 2021 in Iran. A total of 147 patients with COVID-19 and meeting the inclusion criteria were included in this study using the available sampling method. Two questionnaires of “observing patient’s bill of rights” and “La Monica Oberst Patient Satisfaction Scale (LOPSS)” were used to collect the required data. Statistical analysis was performed using SPSS version 20 software. Results: There was a positive and significant relationship between patients’ satisfaction and observing patient’s bill of rights (r = 0.7, P < 0.001). The mean satisfaction of COVID-19 patients was 214.19 ± 52.02, and the mean of patients’ bill of rights was 118.23 ± 20.5, which were desirable. There was a significant relationship between age and patient satisfaction (P < 0.05). A significant relationship was also detected between the income level, education level, and length of hospital stay with patients’ bill of rights (P < 0.05). Conclusions: In order to increase patient satisfaction and improve service provision, it was necessary to respect the patient’s rights. Therefore, it was recommended that effective strategies should be adopted in order to exercise the patients’ bill of rights when providing services to them.