Quality: How to meet customer demands in a process from design to disposal

Lars Johnson
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引用次数: 3

Abstract

High quality will be of paramount importance for the future in the automotive industry. Quality is a customer-oriented concept and the whole organisation should have a customer-oriented attitude. This implicates the need for efficient information systems to feed back customers' preferences and demands. In the future knowledge about customers' experience of the products through its entire life cycle will be even more important.

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质量:从设计到处理的过程中如何满足客户的需求
高质量对未来的汽车行业至关重要。质量是一个以客户为导向的概念,整个组织都应该有以客户为导向的态度。这意味着需要有效的信息系统来反馈顾客的偏好和需求。在未来,了解客户对产品整个生命周期的体验将更加重要。
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