Emotional Intelligence as a Factor in the Development of the Intellectual Capital of the Organization

Abstract

There is a recent trend towards increasing the role of an organisation’s intellectual capital as a critical resource, success factor and asset that contributes to added value creation and increased capitalisation. As an intangible value driver of potential benefits and competitive advantage, an organization’s intellectual capital and its human, structural and relational components need multidimensional study to determine the drivers of its development. From the perspective of the resource-based approach, an organization’s intellectual capital is a unique, non-borrowable resource that determines the attainability of a firm’s competitive advantages. From the perspective of the knowledge theory of the firm, intellectual capital as the sum of relationships, management and knowledge, the bearers of which are employees, plays a crucial role in shaping the innovation capacity of the organisation, a source of invention and strategic innovation. The purpose of this study is to identify the factor of development of intellectual capital of the organisation from the perspective of social psychology. Due to the fact that human capital develops in the conditions of creative satisfaction, self-actualisation, selfaccomplishment and self-fulfilment of the employees as well as in their communication in the process of interaction in a certain structural and functional environment, conducive to the development of new concepts, technologies, intellectual property and improvement of relations with all stakeholders of the organisation, the author analyses the personal characteristics of the organisation employees, in particular the emotional and cognitive competencies that form the ability to consciously evaluate and prioritise their goals, strengths and weaknesses, to effectively achieve professional growth by reflecting and regulating their thoughts and feelings in the process of professional interaction. The paper presents the results of a survey of consulting company employees to determine the importance of emotional competencies as the most important intangible asset of a consulting business. The author concludes that emotional intelligence, as a socio-psychological phenomenon, requires both the attention of the leaders of the organisation and further study, as emotional competencies of employees are a factor in the development of their creative, leadership and innovative initiatives, increasing the effectiveness of organisational culture and relationships with stakeholders.