Length of Cloud Application Use on Functionality Expectation, Usability, Privacy, and Security: A Case of Google Docs

IF 2.4 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Pacific Asia Journal of the Association for Information Systems Pub Date : 2019-09-18 DOI:10.17705/1pais.11302
M. Nakayama, Charlie C. Chen
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引用次数: 2

Abstract

Background: Newcomers to cloud applications typically have to overcome concerns of privacy (confidentiality control) and security (safekeeping). On the one hand, end-users may be accustomed to cloud applications’ privacy and security (habituation). On the other hand, these applications quickly adapt to end-user needs on those concerns (reciprocal habituation). Does the old proverb “Custom makes all things easy” apply to privacy and security concerns about cloud application use? Method: This study focuses on Google Docs as an example of standardized, common cloud applications and collects data from 211 of its users. Results: The results show that length of use has significant associations with better usability perception and increased functionality expectation. In turn, improved usability perception leads to decreased security risk concern, while increased functionality expectation increases privacy concerns. Interestingly, usefulness perception is not influenced by privacy concern. Conclusions : Overall, the length of Google Docs use is associated with higher usefulness and increased adoption through greater usability and decreased security concern. Thus, when it comes to standardized, common cloud applications, the old proverb is valid with some exception. Also, “custom” is mutual between cloud applications and their users.
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云应用在功能预期、可用性、隐私和安全方面的使用时长:以Google Docs为例
背景:云应用程序的新手通常必须克服隐私(机密性控制)和安全(安全保管)的问题。一方面,终端用户可能已经习惯了云应用程序的隐私和安全(习惯化)。另一方面,这些应用程序迅速适应最终用户对这些问题的需求(相互适应)。“自定义使一切变得简单”这句古老的谚语是否适用于使用云应用程序的隐私和安全问题?方法:本研究以谷歌Docs为例,将其作为标准化的通用云应用程序,并收集了211名用户的数据。结果:结果表明,使用时长与更好的可用性感知和增加的功能期望显著相关。反过来,改进的可用性感知导致安全风险关注的减少,而增加的功能期望增加了隐私关注。有趣的是,有用性感知不受隐私关注的影响。结论:总的来说,谷歌文档的使用时间与更高的实用性和通过更高的可用性和更少的安全问题而增加的采用率有关。因此,当涉及到标准化的、常见的云应用程序时,除了一些例外,这句古老的谚语是有效的。此外,“自定义”在云应用程序和它们的用户之间是相互的。
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CiteScore
4.10
自引率
33.30%
发文量
0
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