Designing process maturity measure of Total Information Quality Management (TIQM)

Abstract

Information plays an important role in decision making process. Poor information quality will have an impact on various organization aspects. Information quality problems can only be solved by implementation an effective and efficient information quality management, so that the information production process can be controlled. Total Information Quality Management (TIQM) is a method for building an effective information quality management with continuous improvement through an increase in whole process. TIQM not have a standard measure in determining the process maturity level. This situation causes TIQM process maturity level can not be determined with certainty. That requires an indicator and standard measure in determining maturity level in TIQM process. TIQM process maturity measure designed by adopting concept the Capability Maturity Model (CMM).