e-Governance: A Critical Review of e-Government Systems Features and Frameworks for Success

Abstract

Purpose – To determine the key features, key performance indicators and framework for successfully implementing an e-governance system. Method – Exploratory research was made to understand better the opportunities and challenges in implementing an e-governance system. Six highly urbanized cities (HUC) were compared: Manila, Taguig, Pasay, Makati, Quezon, and Davao. To categorize, the three blocks of eGovernment services were utilized in grouping the process and features in the system: Government to Citizens (G2C), Government to Business (G2B), and Government to Government (G2G). These services were grouped according to each e-government block to determine commonalities and unique features. Results – In this study, the researchers identified four communication channels used by each city such as web portal, social media, mobile application, and web application. In addition, the common e-services for each block are: In the G2C category, the researchers have the real property tax, local civil registry, and community announcements e-services. In G2B, the researchers have occupational