Satisfaction with Childbirth Services Given in Public Health Facilities: A Cross-Sectional Survey in Ethiopia

Abstract

Background: Service satisfaction encourages mothers to continuously utilize and consume the maternal health care package. But no alike work in the current research area reported so far which this research committed to delivering evidence about the contentment of women in delivery care service provision. Objective: To assess mother's satisfaction and determinants toward childbirth service in Mana District, Jimma Zone, Ethiopia, 2018. Methods: A facility-based cross-sectional study was conducted on 674 women who delivered at the health centers in the last one-year prior study. Data were entered into EPI info version 7, exported to SPSS version 21 then descriptive and multiple regression analysis performed. Result: Mothers' delivery service satisfaction in this study was 45 percent. Supplies, perceived average monthly income, numbers of health facility delivery, being a housewife, and the age of women were found as the independent predictors of delivery service satisfaction. Conclusion and recommendation: Poor cleanliness of the delivery room, inadequacy of water during delivery, and not being asked for accord were major sources of dissatisfaction. Older age, low income, being a non- housewife, and delivering only once at a health facility had better chances of satisfaction. Hence health facilities should resolve problems of physical aspects like poor hygiene and water shortage. Care providers better are vigilant of the apprehension of delivering mothers during the care process with consensus.