Impact of COVID-19 on Hospitality Professionals : Study on Physio-Psychological-Social and Financial Effects

Q2 Business, Management and Accounting Prabandhan: Indian Journal of Management Pub Date : 2022-11-01 DOI:10.17010/pijom/2022/v15i11/172521

S. Jamgade, Neena Joshi

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Abstract

A person’s life is impacted by incidents, accidents, and any events which have their imprints, either physical, mental/psychological, social, or financial. Likewise, the outbreak of the COVID-19 crisis has enormously impacted most people worldwide. Hospitality is one of the worst-hit industries, with a slow recovery business rate. However, no research has been done to study the pandemic’s effect and impact on hospitality professionals’ lives. Hence, this research was undertaken to understand the extent of COVID-19’s effect and impact on the hospitality professionals’ personal lives, including physical, social, and financial aspects. Also, the study aimed to find the feelings that dwell in people either due to isolation, unemployment, or uncertainty. Emotions are related to behavioral responses. Therefore, the qualitative research approach with deductive reasoning was utilized to collect the primary data. Professionals from various service sectors were approached, and responses were analyzed through content and sentiment analysis. The codes and themes were condensed;cases were compared to find the situation’s impacts based on varied employment factors. The findings focused on the sentimental issues of the hospitality working class. The discussions of the study would be helpful to government bodies and hospitality stakeholders in taking proactive measures to counter the unforeseen circumstances of uncertainty. Further studies can be conducted to investigate the deployment of motivational theories to boost the morale of professionals. © 2022, Associated Management Consultants Pvt. Ltd.. All rights reserved.

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COVID-19对酒店专业人员的影响:生理-心理-社会和财务影响研究

一个人的生活受到事件、事故和任何有其印记的事件的影响，无论是身体上的、精神/心理上的、社会上的还是经济上的。同样，2019冠状病毒病危机的爆发给全世界大多数人带来了巨大影响。酒店业是受影响最严重的行业之一，业务恢复速度缓慢。然而，目前还没有研究流行病对酒店专业人员生活的影响和影响。因此，本研究旨在了解COVID-19对酒店专业人员个人生活的影响程度，包括身体、社会和财务方面。此外，这项研究的目的是发现人们由于孤立、失业或不确定而产生的感受。情绪与行为反应有关。因此，本研究采用定性研究的方法和演绎推理来收集原始数据。我们接触了来自各个服务行业的专业人士，并通过内容分析和情感分析对他们的回应进行了分析。对准则和主题进行了浓缩;对案例进行了比较，以发现基于不同就业因素的情况影响。调查结果集中在酒店工人阶级的情感问题上。这项研究的讨论将有助于政府机构和酒店业利益攸关方采取积极措施，应对不可预见的不确定情况。进一步的研究可以探讨动机理论的应用，以提高专业人员的士气。©2022，联合管理顾问有限公司。版权所有。

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来源期刊

Prabandhan: Indian Journal of Management Business, Management and Accounting-Business, Management and Accounting (all)

CiteScore

3.30

自引率

0.00%

发文量

期刊介绍： Prabandhan: Indian Journal of Management (ISSN 0975-2854) : is a double blind peer reviewed refereed monthly journal that publishes papers on diverse areas of management such as Human Resource Management, Organizational Behaviour and Organizational Management, International Business, Knowledge Management, Environmental Management, Data Analysis and Decision Making, Technology and Operations Management, Strategic Decision Making, Negotiations and Competitive Decision Making, Ethics in Management, Corporate Governance, Corporate Social Responsibility, Public Management, Rural Management, General Management, Hotel Management, Intellectual Property Rights, Education Management, Communication Management, Lifecycle Management, Spiritual Management, Tourism Management, Hospitality Management, Leisure Management, Inventory Management, Waste Management, Hospital Management, among others. The objective of the Journal is to disseminate knowledge, which ensures good practice of professional management and its focal point is on research and reflections relevant to academicians and practicing managers. The Journal enjoys a pan India reach and a discernible international subscriber and readership base.