A comparative study on student satisfaction: the case of some selected universities in Nigeria

Abstract

This paper has empirically examined the level of satisfaction students derive from the services offered to them in Nigerian universities. The research employed a qualitative and comparative approach. To achieve the objective of the study survey questionnaire was administered to 120 students through non-probability sampling. ABU, Nsukka, BUK, NUN, Baze and Bingham were selected as a case study and data was collected from 20 students from each university, the data was analyzed using SPSS 18 Software. The constructs used are instructional guidance/ counselling of students, study arrangements, studying, student evaluation, mindset in the direction of students, premises, cleaning services, catering/canteen services, library, teaching and coaching (content and methods), and realistic training period. Data analysis revealed that the students are to some extent satisfied with the services and the facilities offered to them while others are dissatisfied therefore, the study recommends that policy makers should restructure the services they provide to the students to match with their expectations.