More Monitoring, Less Coordination: Twitter and Facebook Use between Emergency Management Agencies

IF 0.7 4区 管理学 Q4 PUBLIC ADMINISTRATION Journal of Homeland Security and Emergency Management Pub Date : 2020-09-01 DOI:10.1515/jhsem-2020-0007
Clayton Wukich
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引用次数: 5

Abstract

Abstract Social media applications facilitate information sharing between agencies, yet scholarship primarily focuses on government-to-citizen communication. This article explores how agencies use social networking applications and microblogs such as Twitter and Facebook to share information and interact with each other. Public information officers (PIOs) from 35 state emergency management agencies were interviewed, and transcripts were analyzed using a grounded theory approach. Findings demonstrate that PIOs employ Twitter and Facebook to monitor content for situational awareness, post training opportunities, network with other agencies, and share and reuse content in different ways. Fewer agencies directly coordinate preparedness information campaigns during nonthreat periods and risk communication during emergency response operations. General impediments to those practices include lack of personnel, insufficient technical knowledge, and preferences for other channels. In all, Twitter and Facebook complement—but do not take the place of—other information and communications technology (ICTs) that facilitate operational coordination.
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更多的监督,更少的协调:紧急管理机构之间使用Twitter和Facebook
社交媒体应用促进了各机构之间的信息共享,但学术研究主要侧重于政府与公民之间的交流。本文探讨了机构如何使用社交网络应用程序和微博(如Twitter和Facebook)来共享信息和相互互动。访谈了来自35个州应急管理机构的公共信息官员,并使用扎根理论方法对笔录进行了分析。研究结果表明,项目负责人使用Twitter和Facebook来监控内容,以获得态势感知、发布培训机会、与其他机构建立联系,并以不同的方式共享和重用内容。在无威胁期间直接协调备灾信息运动和在应急行动期间直接协调风险沟通的机构较少。这些做法的一般障碍包括缺乏人员、技术知识不足以及对其他渠道的偏好。总的来说,Twitter和Facebook是对其他信息和通信技术(ict)的补充——但不是取代——促进了业务协调。
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来源期刊
CiteScore
8.80
自引率
12.50%
发文量
11
期刊介绍: The Journal of Homeland Security and Emergency Management publishes original, innovative, and timely articles describing research or practice in the fields of homeland security and emergency management. JHSEM publishes not only peer-reviewed articles, but also news and communiqués from researchers and practitioners, and book/media reviews. Content comes from a broad array of authors representing many professions, including emergency management, engineering, political science and policy, decision science, and health and medicine, as well as from emergency management and homeland security practitioners.
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